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2019-07-11 Helmsmen Toastmasters Club 2412 Meeting 2983 Minutes

July 11, 2019

Madam President,
Fellow Helmsmen,

Please see below and attached the minutes for Helmsmen Toastmasters Club 2412 Meeting 2983, Thursday July 11, 2019.

Congratulate our TMOD, Herman Raybon
With the theme, “Excellent Customer Service”

At today’s TM meeting, Herman defined and provided examples of excellent customer service that is built upon a foundation of listening, empathy, and treating others as you would like to be treated.

Guest: Angela Brown (First Time; Guest of Ricardo Cedeno)

Club Business:
1. New club officers are reminded to schedule and attend Toastmasters Leadership Institute (TLI) training by the end of August.
2. See below the schedule for Toastmasters of the Day (TMoD). Please confirm with Elizabeth Femrite, Helmsmen Club VP-Education (Elizabeth.m.femrite.civ@mail.mil 571-256-8674).

Meeting Roles:
Presiding Officer- Lillian Wilkinson
Toastmaster of the Day- Herman Raybon
Tip of the Day: Herman Raybon
– (Paraphrased) Customer Service is two-sided. The customer must act accordingly as well as the Customer Service representative.
Ah Counter- Andrea Clark
Grammarian-Angela Brown
Timer- Elizabeth Femrite
Listener- Andrea Clark
Ballot Counter- Kim Winborne
Word of the Day- Ricardo Cedeno
-“assuage” (verb): To ease, to lessen, to make less severe
Table Topics Master- Kim Winborne
Table Topics Speakers- Andrea Clark, Carl Sabath, Lillian Wilkinson, Ricardo Cedeno, Angela Brown
Master Evaluator- Carl Sabath
Closer- Herman Raybon
– (Paraphrased) While the customer may not always be right, the customer is the reason the job exists.

Congratulate Angela Brown our Best Table Topics Speaker!
Congratulate Ricardo Cedeno on his upcoming retirement from the United States Air Force!
TMOD Schedule July – Sep 2019

18 Jul Kim Winborne 29 Aug Herman Raybon
25 Jul Elizabeth Femrite 5 Sep Kim Winborne
1 Aug Forte Ward 12 Sep Elizabeth Femrite
8 Aug Andrea Clark 19 Sep Forte Ward
15 Aug Carl Sabath 26 Sep Andrea Clark
22 Aug Christin Crowley

Kim Winborne will be the TMoD on 18 July 2019. Please let Kim know which role you will fill.

VR,
Andrea Clark
Secretary, Helmsment Toastmasters, Club 2412

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